Faq

What are my shipping options and costs?

We offer standard and express shipping to most countries. Shipping costs and estimated delivery times are calculated at checkout based on your location and selected items. You will receive a tracking number via email once your order is dispatched.

How long will it take to receive my order?

Processing time is 1-3 business days. Delivery times vary by destination and shipping method. Standard shipping typically takes 7-15 business days, while express shipping takes 3-7 business days. Please note these are estimates and may be affected by customs or carrier delays.

Can I modify or cancel my order?

We process orders quickly to ensure fast delivery. If you need to change or cancel your order, please contact us immediately at [email protected] with your order number. We will assist you if your order has not yet entered the fulfillment process.

What is your return policy?

We want you to love your purchase. You may return unworn, unwashed items with original tags attached within 30 days of delivery for a full refund to your original payment method. Sale items are final sale and cannot be returned. Please initiate all returns through our Returns Portal, accessible via the link in your shipping confirmation email.

How do I exchange an item for a different size or color?

We recommend placing a new order for the desired item and initiating a return for the original item following our standard return process. This ensures you secure the correct size or color before returning the original, as inventory can change quickly.

When will I receive my refund?

Refunds are processed to your original payment method within 5-10 business days after we receive and inspect the returned items. You will receive an email notification once your refund has been issued. Please note that it may take additional time for the refund to appear on your bank or credit card statement.

How do I find the right size for pants, skirts, or tops?

Detailed size guides with measurements in centimeters and inches are available on each product page. We recommend comparing your body measurements to the garment's measurements for the best fit. If you are between sizes, we suggest sizing up.

What materials are your clothing made from?

We prioritize quality and comfort. Material composition (e.g., cotton, linen, polyester, elastane) is clearly listed in the "Fabric & Care" section on every product page. We aim to use durable, breathable fabrics suitable for everyday wear.

How should I care for my Kazelina garments?

Care instructions are provided on the garment's label and on the product page. Following these instructions will help maintain the quality, color, and shape of your items. We generally recommend washing similar colors together and avoiding high heat when drying.

What payment methods do you accept?

We accept all major credit and debit cards (Visa, Mastercard, American Express), PayPal, and other secure regional payment options as available in your country. All transactions are encrypted for your security.

Is my payment information secure?

Absolutely. We use industry-standard SSL (Secure Socket Layer) encryption to protect your personal and payment information. We do not store your full credit card details on our servers.

How can I get help with my order or another inquiry?

Our customer support team is here to help! For the fastest assistance, please email us at [email protected]. Please include your order number (if applicable) and details about your question. We strive to respond to all inquiries within 24-48 business hours.

Do you ship internationally?

Yes, we ship to many countries worldwide. You can enter your address at checkout to see if we deliver to your location, along with the applicable shipping costs and options. Please be aware that international orders may be subject to customs duties and taxes, which are the responsibility of the recipient.