Tracking order

Thank you for shopping with Kazelina. We are committed to keeping you informed about the status of your order every step of the way. Once your order is processed and shipped, you can easily track its journey to your doorstep.

How to Track Your Order

After you place an order, you will receive a series of email notifications. The most important one for tracking is the Shipping Confirmation Email.

  1. Order Confirmation: You will receive an immediate email confirming we have received your order.
  2. Processing: Our team prepares your items (Pants, Skirts, Tops) for shipment. This usually takes 1-2 business days.
  3. Shipping Confirmation: Once your package is handed to our logistics partner, we will send you a shipping confirmation email. This email contains your unique Tracking Number and the carrier's name.
  4. In Transit: Use the provided tracking number to monitor your package's real-time location and estimated delivery date.
  5. Delivery: Your package arrives! Some carriers may provide a final delivery notification.

If you have not received your shipping confirmation email within 3 business days, please check your spam/junk folder or contact us at [email protected] for assistance.

Using a Tracking Website

For a comprehensive and user-friendly tracking experience, we recommend using a global package tracking platform. These sites aggregate data from hundreds of carriers worldwide.

We suggest using 17Track. It is a reliable and free service that supports most international and local carriers.

How to use 17Track:

  1. Copy your tracking number from the shipping confirmation email.
  2. Go to the 17Track website: https://www.17track.net/en .
  3. Paste your tracking number into the search bar on the main page.
  4. Click "Track" or press Enter. The site will display the detailed status and location history of your package.

Other reputable tracking platforms you can use include PackageRadar or AfterShip.

Need Further Help?

If you encounter any issues with your tracking number, if the status does not update for an extended period, or if you have any other questions regarding your order, our customer support team is here to help.

Please email us at [email protected] with your order number and any relevant details. We will investigate and provide you with an update promptly.

Thank you for choosing Kazelina for your fashion needs.